Terms
Terms of Service
These Terms of Service govern access to and use of Serrevo by businesses using the platform to manage field service operations.
Use of the platform
Serrevo provides software for scheduling, dispatch, communication, invoicing, reporting, and payment-related workflows for service businesses.
You agree to use the platform only for lawful business purposes and to keep account credentials, tenant data, and business information accurate and secure.
Accounts and responsibilities
Each customer is responsible for its users, tenant configuration, customer communications, invoices, payment settings, and any business activity conducted through the platform.
You are responsible for maintaining your own business disclosures, tax obligations, regulatory compliance, and any required agreements with customers or payment providers.
Payments and third-party services
Serrevo may integrate with third-party providers, including Stripe, to support online payments, connected accounts, payouts, refunds, and related financial workflows.
Use of third-party services is subject to those providers’ own agreements, policies, underwriting, and eligibility requirements.
Availability and changes
We may update, improve, or modify platform features from time to time. We may also suspend access where needed for maintenance, security, legal compliance, or misuse prevention.
While we work to provide a reliable service, availability is not guaranteed and temporary interruptions may occur.
SMS Messaging Policy
Serrevo provides SMS messaging functionality for service businesses using the Serrevo field service management platform.
SMS communications are used for operational and transactional purposes related to active customer service interactions.
Types of Messages
Users may receive SMS messages including:
- appointment confirmations
- appointment reminders
- technician arrival notifications
- dispatch updates
- estimate notifications
- invoice and payment notifications
- customer support communications
- account-related operational notifications
Message frequency varies depending on customer interaction and service activity.
Consent
Users consent to receive SMS messages by:
- submitting booking or service request forms
- providing phone numbers during customer onboarding
- enabling communication preferences
- initiating communication with participating businesses
By providing a phone number and consenting to SMS communications, users agree to receive operational text messages from participating businesses using the Serrevo platform.
Opt-Out
Users may opt out of SMS communications at any time by replying: STOP
After opting out, users will no longer receive SMS messages except where required for transactional or legal purposes.
Help
Users may reply: HELP for assistance or contact support at: support@serrevo.com.
Fees
Message and data rates may apply depending on the user's wireless carrier and mobile plan.
Prohibited Messaging
Serrevo prohibits the use of its messaging systems for:
- spam
- unsolicited marketing
- purchased contact lists
- deceptive messaging
- prohibited or unlawful content
- affiliate marketing abuse
Tenant accounts violating messaging policies may be suspended or terminated.
Privacy
Phone numbers and messaging data are handled in accordance with the Serrevo Privacy Policy.
Contact
Questions about these Terms should be directed to the Serrevo support team at support@serrevo.com.